Pricing
Priced around your team, your channels and your modules
We do not sell MoonCRM from a single fixed price list. User count, communication volume and the modules you actually need vary enormously between businesses, so we quote after a conversation about those three things.
Starter
One clinic, a small sales team
On request
Teams of one to five consultants moving off spreadsheets and personal phones.
Get a quote- Lead and patient management
- Duplicate detection and bulk actions
- Service, category, status and tag management
- Appointment list, calendar and reminders
- One WhatsApp session with templates and chat screen
- Email and SMS templates
- Web form builder and referral links
- Users, roles, permissions and two-factor authentication
Professional
A growing team across several channels
On request
The majority of clinics running steady paid acquisition and their own operations.
Get a quote- Everything in Starter
- Multiple WhatsApp sessions and numbers
- Meta and TikTok lead ad integration
- Hotel, transfer and doctor records
- Operations: flights, room type, companions, dental chart
- Segments, campaigns and bulk sending
- Automated notifications with delivery records
- Post-treatment follow-up: surveys, reviews and warranty
- Consultant funnel report, statistics and change log
Enterprise
Multiple branches and a partner network
On request
Agencies and clinic groups working across several brands, branches or contracted clinics.
Book a call- Everything in Professional
- Multi-organisation separation of branches and brands
- Status visibility by role and advanced permission schemes
- AI voice assistant with dedicated phone numbers
- Automatic daily summary report
- Custom fields, custom workflows and custom reports
- API token management and external system integration
- Priority support and a dedicated onboarding plan
Included in every plan
None of the following is billed as a separate line. They come with the subscription regardless of which plan you choose.
- Setup and system configuration
- Migration of your existing Excel / CSV data
- Live training sessions for your team
- Direct support, including over WhatsApp
- All new releases and feature updates
- Regular automated backups
Add-on modules
Extras taken only by the businesses that need them. Every one of these can be added to an existing setup later.
- Additional WhatsApp line
- Adds a number beyond those included in your plan. Used when teams working in different languages, or separate brands, need their own line.
- AI voice assistant
- A voice assistant that answers inbound calls, collects the caller’s details and writes the conversation to the record. It gets its own phone number and keeps working outside office hours.
- Extra storage
- Additional file capacity for clinics handling large volumes of X-rays, scans, surgery footage and high-resolution before-and-after imagery.
- Custom development and integration
- Connections to your call centre, clinic management system or other internal tools, plus bespoke screens and reports specific to your business.
Four things that set the price
These are what we look at when preparing a quote. Come with rough answers to all four and you will leave the same call with a price.
Number of active users
How many consultants, operations staff and managers will log in with their own account. Limited users such as partners and doctors are assessed separately.
Communication volume
How many WhatsApp lines you need, your monthly message and campaign volume, and whether you will use the voice assistant. This is the most variable part of the infrastructure cost.
Module scope
Are you running sales only, or do hotel, transfer and flight operations and post-treatment follow-up also belong in the system? Wider scope means a deeper setup.
Migration and customisation
The size and tidiness of your existing data, the file archive to move, the custom fields to define and any bespoke reports directly affect onboarding effort.
Frequently asked questions
Our team knows medical tourism operations inside out. Let’s review your process together in a 15-minute call.
All questions Why is there no price on the page?
Because one list applied to everyone produces the wrong number for most businesses. A three-consultant clinic and a four-branch agency do not share the same user count, WhatsApp lines or module needs. After a 20 to 30 minute call we give you a specific, fixed quote.
Do you charge separately for setup?
No. Setup, migration of your existing data and team training are part of the subscription. Only bespoke development or integration with an external system is priced separately.
How long is the contract?
We offer monthly and annual terms. Annual gives a better unit price, monthly keeps you flexible. We do not push anyone into a long lock-in.
Can I change plan later?
Yes. You can upgrade as the team grows or new modules become relevant; your data stays exactly as it is and the new modules open on top of the existing setup. Moving back down is possible too.
Is there a free trial?
We open a demo account without asking for a card. During the demo call we build your own process inside the system, so you evaluate the product with your workflow rather than an empty screen.
Let’s settle on the right plan in 30 minutes
Talk us through your user count, channels and operational needs, and leave the call with a fixed quote.