Operations
Operations: Hotel, Transfer, Flight
Appointment, doctor, hotel, transfer, room type and flight details live inside the patient record — with every visit stored separately.
What separates medical tourism from a generic CRM starts after the sale. Which flight the patient arrives on, who meets them, which hotel they stay in and with how many people, which doctor they see and at what time, and which flight takes them home all have to be tracked at once. When that lives in WhatsApp groups, an airport pickup or a return transfer eventually gets missed. MoonCRM puts travel and operational detail inside the patient record, visit by visit.
What you can do
- Appointment date and time per visit
- Doctor assigned to the visit
- Treatment chart mapping tooth number to treatment
- Contracted hotel from your list, or a free-text hotel name
- Contracted transfer company, or a free-text company name
- Room type, number of people including companions, and visit notes
- Arrival date, time and flight code
- Return date, time and flight code
Highlights
Arrival and return flights
Arrival date, time and flight code are stored separately from the return date, time and flight code, so the pickup plan rests on a record rather than a guess.
Multiple visits
Travel information is a list. A patient returning for a check-up, or one whose treatment splits into two trips, keeps each visit in its own entry.
Tooth treatment chart
Dental clinics map each tooth number to the treatment planned for it, so the plan is visible on the patient record to sales and operations alike.
Contracted or one-off suppliers
Pick the hotel and transfer company from your defined list or type a one-off name. Defined suppliers can be briefed with their own templates.
Getting started
Setup takes three steps
An implementation specialist works with you at every step. No technical team required.
- 1
Register your suppliers
Add the doctors you work with and your contracted hotels and transfer companies once.
- 2
Create the visit
Open a travel record from the patient card and fill in appointment, accommodation and flight details on one screen.
- 3
Brief the supplier
Send the hotel and the transfer company the details over WhatsApp using the message template defined for them.
Frequently asked questions
Our team knows medical tourism operations inside out. Let’s review your process together in a 15-minute call.
All questions Do I create a new record when a patient comes back?
No. Travel information is kept as a list, so you add the second and third visit to the same patient with their own appointment, hotel and flight details.
Can I book a hotel we have no agreement with?
Yes. Hotel and transfer fields accept either a selection from your defined list or a free-text name for a one-off arrangement.
Which clinics is the tooth treatment chart for?
Mapping tooth numbers to treatments is built for dental clinics. Other specialties simply leave it empty; the rest of the visit record works the same way.
Other modules
WhatsApp Integration
Bring multiple WhatsApp lines into one inbox and message patients, contracted hotels and transfer companies from the same screen.
Patient & Lead Management
Every lead lives on one record — status, category, consultant, services, tags, call notes and reminders in one place.
Reporting & Analytics
A per-consultant funnel: contacts, leads with a service assigned, sales and cancellations, each with its conversion rate.
See Operations: Hotel, Transfer, Flight in action
In the demo we walk through this module against your own process. Thirty minutes, no sales pressure.